Customer Feedback: How to Provide and Why It MattersUpdated 8 months ago

At VivaValet, we are dedicated to delivering exceptional service with every interaction. Your feedback is crucial in helping us maintain and improve the quality of our services. Here’s how you can provide feedback and why it’s so important.

Why Your Feedback Matters

• Continuous Improvement: Your insights help us identify areas where we can enhance our services, ensuring we meet and exceed your expectations every time.

• Service Partner Development: Constructive feedback helps our Service Partners understand what they’re doing well and where they can improve, leading to better service for all customers.

• Recognition of Excellence: Positive feedback motivates and rewards our Service Partners who go above and beyond, reinforcing high standards across our network.

• Personalization: Your feedback allows us to better understand your preferences, enabling us to tailor our services to your specific needs.

How to Provide Feedback

1. Rate Your Service Partner
   After your service is completed, you’ll receive a prompt to rate your Service Partner on a scale of 1 to 5 stars. This quick rating helps us gauge overall satisfaction.

2. Leave a Detailed Review
   Along with your star rating, you can provide a written review. Share your thoughts on what went well and any areas for improvement. The more specific, the better—it helps us address any issues and recognize outstanding service.

3. Use the VivaValet App
   You can leave feedback directly through the VivaValet app. After the service, simply navigate to your service history and select the appointment. You’ll find options to rate and review your experience there.

4. Email or Contact Support
   If you prefer, you can also email us or contact our support team to share your feedback. We’re always here to listen and act on your input.

5. Complete Follow-Up Surveys
   Occasionally, you may receive a survey after your service. These surveys help us gather more detailed information about your experience. Completing them only takes a few minutes and is incredibly valuable to us.

What Happens After You Submit Feedback?

• Immediate Review: Your feedback is reviewed by our quality assurance team. If there’s a concern, we address it promptly with the Service Partner involved.

• Service Adjustments: If your feedback highlights any areas for improvement, we take actionable steps to adjust our training, processes, or service offerings.

• Recognition: Exceptional Service Partners are recognized and rewarded based on your positive feedback, ensuring that they continue to provide top-tier service.

Need Assistance?

If you have any questions or need help providing feedback, our support team is here to assist you. Your voice is important to us, and we’re committed to making your VivaValet experience the best it can be.