What to Expect on the Day of ServiceUpdated 8 months ago

At VivaValet, our goal is to ensure a smooth, stress-free experience when you schedule a service. Here’s what you can expect on the day of your appointment:

1. Arrival Time

Your VivaValet Service Partner will arrive within the time window you selected when booking. You’ll receive a notification when they are en route, so you’ll know exactly when to expect them.

2. Professional Introduction

Upon arrival, your Service Partner will introduce themselves and confirm the details of the service.

• They will be in a VivaValet uniform and display their identification badge for your security and peace of mind.

3. Review of Service Details

Before starting the job, the Service Partner will review the service request with you.

• This is a great time to confirm any last-minute changes or specific needs, ensuring everything is clear before they begin.

4. Service Execution

Your Service Partner will carry out the requested service with care and professionalism.

• Whether it’s valet parking, home maintenance, or any other task, expect them to perform the job efficiently and to the highest standards.

5. Customer Satisfaction Check

After completing the service, your Service Partner will go over the results with you.

• They will ask for your feedback to ensure everything meets your expectations. If any adjustments are needed, they will address them immediately.

6. Payment and Tipping

No need to worry about handling cash or cards—payment is processed automatically through the VivaValet app.

• Please note, our Service Partners do not accept tips, as our pricing reflects the full value of their work.

7. Final Steps

Once the service is complete, you’ll receive a summary in the app or via email.

• You’ll also have the option to leave a review and rate your Service Partner, which helps us maintain high standards.

8. Support and Follow-Up

If you have any questions or concerns after the service, our support team is here to help.

• Simply contact us through the app or visit our Help Center for assistance.